Rules Of Engagement & Service Terms
1. Privacy Policy
The Cultured Code Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and store your data when you visit our website or work with us.
What data we collect
We may collect the following information:
Name and contact details (such as email address and phone number)
Billing or payment information
Business or project details you share with us
Technical data such as browser type and device information
How we use your data
We use your information to:
Provide and manage our services
Communicate with you about your project or enquiry
Process payments and invoices
Improve our website and digital services
Comply with legal or regulatory obligations
How we store and share your data
Your data is stored securely and only shared with trusted third-party providers who help us deliver our services, such as payment processors and analytics platforms. These partners are required to keep your data safe and never use it for their own purposes.
How long we keep your data
We keep your data for as long as we need it to provide our services or meet legal requirements. When it is no longer needed, it is securely deleted.
Your rights
You have the right to:
Access the data we hold about you
Request correction or deletion of your data
Withdraw consent to data processing
To exercise any of these rights, email us at contact@theculturedcode.com.
Legal basis for processing
We process personal data based on one or more of the following:
Your consent
Our legitimate interest in running our business
A legal obligation
The need to perform a contract with you
Contact us
If you have any questions about this policy or how we handle your data, please contact us at:
The Cultured Code Ltd
Registered in Northern Ireland, United Kingdom
Email: contact@theculturedcode.com
2. Cookie Policy
The Cultured Code Ltd uses cookies to make our website work properly and to help us understand how visitors use it. This policy explains what cookies are, how we use them, and how you can manage them.
What cookies are
Cookies are small text files that are placed on your device when you visit a website. They help the site remember your actions and preferences so you do not have to re-enter them every time you visit.
How we use cookies
We use cookies to:
Make our website function correctly
Remember your preferences
Understand how visitors use our site so we can improve it
Support basic analytics tools that help us measure site performance
We may also use cookies from trusted third-party providers who assist us in understanding website traffic and improving user experience.
What we do not do
We do not use cookies to collect sensitive personal information or to track your activity across other websites.
Your choice
By continuing to use our website, you are agreeing to the use of cookies as described here.
If you prefer not to allow cookies, you can change your browser settings to block or delete them. Please note that this may affect how our website functions.
Updates to this policy
We may update this policy occasionally to reflect changes in how we use cookies or to meet new legal requirements. Any updates will appear on this page.
Contact us
If you have any questions about this Cookie Policy, please contact us at:
3. Terms of Use
Welcome to The Cultured Code Ltd website. By visiting or using this site, you agree to the following terms. Please read them carefully before using our website or any of our services.
Who we are
This website is owned and operated by The Cultured Code Ltd, registered in Northern Ireland, United Kingdom.
Use of our website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
You must not attempt to damage, disrupt, or gain unauthorised access to this website or any related systems.
Accuracy of information
We do our best to keep all information on our website accurate and up to date. However, we cannot guarantee that all details are always complete, accurate, or current.
Content may change without notice.
Intellectual property
All content on this website, including text, images, graphics, and design, is owned or licensed by The Cultured Code Ltd.
You may view and download content for personal or business reference only. You must not reproduce, copy, sell, or distribute any part of the site without written permission.
External links
Our website may contain links to other websites. These are provided for convenience only. We are not responsible for the content or privacy practices of external sites.
Limitation of liability
The Cultured Code Ltd is not responsible for any loss or damage that may arise from using this website or relying on its content.
We do not guarantee uninterrupted or error-free operation of the site.
Changes to these terms
We may update these Terms of Use from time to time. Any changes will be posted on this page, and your continued use of the site means you accept the updated terms.
Governing law
These terms are governed by the laws of Northern Ireland, United Kingdom.
Contact us
For questions about these terms, contact us at:
4. Refund and Returns Policy
At The Cultured Code Ltd, we aim to deliver excellent digital and consulting services tailored to each client. Because our work is custom-made and service-based, we do not offer refunds, returns, or exchanges.
No refunds or returns
All payments made to The Cultured Code Ltd are final. Once work has started or digital products have been delivered, refunds cannot be issued.
Cancellations
If a client decides to cancel before a project begins, a cancellation fee equal to half of the agreed price will apply.
This covers the time and resources allocated to preparing the project.
Digital products
Digital items such as guides, templates, or e-books are non-refundable once delivered.
By purchasing or downloading digital content from our website, you agree to this condition.
Case-by-case exceptions
In very rare cases, The Cultured Code Ltd may review individual situations at our discretion. Any exceptions will be clearly documented and agreed upon in writing.
Contact us
If you have questions about this policy, email us at:
5. Terms and Conditions of Sale
These Terms and Conditions of Sale explain how The Cultured Code Ltd provides and sells its products and services. By making a purchase, you agree to these terms.
General terms
All sales are made by The Cultured Code Ltd, registered in Northern Ireland, United Kingdom.
We sell consulting services, digital products, AI and cloud solutions, and web design services.
Orders and payments
Payment terms are agreed before work begins and may vary depending on the project.
Payment may be required up front, or an invoice may be issued for later payment.
All payments must be made in full by the date stated on the invoice.
Prices are provided in pounds sterling (GBP) unless stated otherwise.
Delivery of services and products
Digital products are usually delivered instantly or shortly after payment.
Consulting and other services are delivered either in person or digitally, depending on the project.
Timeframes vary by project and are agreed before work begins.
Digital products and usage rights
When you buy digital content such as e-books, templates, or resources, you receive a personal licence to use it for your own business or personal purposes.
You may not resell, distribute, or share the material without written permission from The Cultured Code Ltd.
Cancellations and refunds
We do not offer refunds, returns, or exchanges.
If a project is cancelled before work begins, a cancellation fee equal to half of the agreed price will apply.
Third-party tools
In some cases, our services may include trusted third-party providers (for example, hosting or analytics tools). Clients will always be informed in advance and must approve any such integrations.
Liability
Our total liability for any claim related to a sale or service is limited to the total amount paid by the client for that service.
We are not liable for indirect, incidental, or consequential losses of any kind.
Governing law
These terms are governed by the laws of Northern Ireland, United Kingdom.
Contact us
If you have questions about these Terms and Conditions of Sale, contact us at:
6. Service Terms
These Service Terms explain how The Cultured Code Ltd provides consulting, digital, and creative services. By engaging our services, you agree to the following terms.
Scope of work
Every project is unique. The scope, goals, and deliverables will be clearly discussed and agreed with you before work begins.
By communicating with us through email, phone, or video call, you confirm your understanding and acceptance of the agreed work.
Payment terms
Payment is due by the date stated on the invoice.
In some cases, a deposit or retainer may be required before the project starts.
The remaining balance must be paid once the project reaches the agreed stage or completion.
Changes to the project
You may request changes to the scope of work within reason.
All changes must be approved by The Cultured Code Ltd before implementation.
Additional costs may apply if new requirements affect the original agreement.
Cancellations
If you choose to cancel before work begins, a cancellation fee equal to half of the agreed price will apply.
If work has already started, the full amount may still be due depending on the progress made.
Communication and responsibility
We work in constant communication with our clients to ensure clarity and satisfaction.
You are responsible for providing accurate information and timely feedback during the project.
Confidentiality
All shared information is treated as confidential.
If required, a separate non-disclosure agreement can be arranged before work begins.
Intellectual property
Ownership of work will depend on the project and will be defined in writing before the job starts.
Unless otherwise agreed, The Cultured Code Ltd retains the right to showcase completed work as part of our professional portfolio.
Third-party integrations
We may use trusted third-party tools or services to complete certain projects.
You will always be informed in advance and must approve their use before they are implemented.
Termination
The Cultured Code Ltd reserves the right to end a contract if a project becomes unreasonable, a client refuses to pay, or any other serious issue arises that prevents completion.
Liability
Our liability is limited to the total amount paid by the client for the service in question.
We are not liable for indirect or consequential losses.
Governing law
These terms are governed by the laws of Northern Ireland, United Kingdom.
Contact us
For questions about these Service Terms, contact:
7. Accessibility Statement
The Cultured Code Ltd is committed to making our website and digital content accessible to all users, regardless of ability, technology, or circumstance.
Our commitment
We aim to follow recognised accessibility standards so that everyone can use our site with ease.
We continually work to improve usability and accessibility based on user feedback and evolving best practices.
Steps we take
We:
Use clear and readable text with simple navigation.
Avoid unnecessary animations or design features that may cause difficulty for users.
Use descriptive links, headings, and alternative text for images.
Design our website to work on both desktop and mobile devices.
Test our pages using accessibility tools and real user feedback.
Ongoing improvements
Accessibility is an ongoing effort.
If you encounter any difficulty using our site or have suggestions for improvement, please let us know.
Contact us
Email contact@theculturedcode.com with “Accessibility” in the subject line and describe the problem you faced.
We will do our best to respond and resolve it promptly.
Standards and compliance
Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is recognised as the standard for accessible websites in the United Kingdom.